How To Use Anger Mindfully: A Real Life Example

“STOOOOOOOOOPPPP!!!” I scream, to no avail. I screech my bicycle brakes, but there is no way to avoid the accident. The middle-aged businessman on the motorcycle hadn’t bothered glancing to the left before blowing through the stop sign, directly into my bike’s front wheel.

He stops the motorcycle and gives me a surprised look and then a glare, as if all this is my fault. He smiles patronizingly and says: “you’re fine, right?” My heart pounds in my ears as I rapidly gulp shallow breaths of air, and I reply: “That was scary.” He gives me another condescending look, this time tinged with boredom, and repeats: “you’re fine. Right?”

I start to get angry. This jerk hits me on my bike because he wasn’t looking, and he’s got the gall to make ME feel like an idiot? What can I do, though? The impact was so minimal that I didn’t even fall off my bike, and my wheel appears undamaged. I am not injured, just indignant. I grudgingly admit that I am “fine” while glaring daggers at him. He shrugs and tootles off on his motorcycle.

I become progressively more annoyed as I bike the rest of the way to the coworking cafe where I work. By the time I arrive a couple minutes later, I feel enraged. I feel so resentful I wanted to explode, and I know I have to do something with the anger-induced energy or pay the consequences.

Ironically, I wrote a blog post on Anger Mindfulness yesterday, so the information is fresh in my mind. I decide to channel my anger into writing a follow-up post using this situation as an example of how to use healthy anger effectively.

Step 1 – Recognizing Anger

When the man hit me, my sympathetic nervous system immediately flew into overdrive, and appropriately so. However, the situation was over so fast that the giant dose of adrenaline had nowhere to go.

In addition to feeling my pounding heart and my labored rapid breathing from the fight-or-flight response, I feel a tight sphere of violent, chaotic angry red energy right in the middle of my chest. This baseball-sized ball of crackling hot fury is not a normal part of my sympathetic nervous system response, so I know this is the anger instead. I also notice recurrent righteous angry thoughts and a desire to slap, punch or yell at the guy who hit me.

Step 2 – Feeling Anger

After recognizing my anger, I acknowledged it. I know it is a normal and appropriate response to this situation, as I was indeed “wronged” and treated unjustly. I acknowledge that I used to think I was a “bad person” whenever I got angry, but that now I am comfortable allowing myself to experience anger.

As I reach my destination and lock up my bike, I go inside. Unfortunately, it was over 90 degrees and 90% humidity, and I had no water with me, so exercising off the energy is inadvisable. I decide to simply sit with the anger for a minute.

I stand in front of the air conditioner as I often do when I arrive at the cafe. I connect with my body, and consciously unclench my hands; I hadn’t even realized they were clenched. I also relax my shoulders and take in slow deep even breaths.

I allow myself to have the angry thoughts for a minute without judging them. I know it is hopeless to stop them or even deflect them, so I just let them be, and recognize them as anger.

Step 3 – Expressing Anger

After a minute or two in front of air conditioner’s heavenly blasting of cold air, I begin to feel restless and know that I need to do something active before the anger overwhelms me. I pace around the cafe for about 15 seconds to burn off the sharpest edge of the anger as I decide what to do next.

I call a friend who won’t judge me for being angry and who also commutes by bicycle. She can’t talk, as she is at work, but she is able to text with me, so I send her text after vitriolic text about how much I hate inattentive drivers and how unnerved I feel. She interjects with “yeah that sucks” and similar responses at appropriate intervals, allowing me to vent.

After ten minutes or so of complaining bitterly, I still feel the burning angry chaotic energy in my mid-chest, but it no longer threatens to overwhelm me. I feel calm enough to do something useful.

Step 4 – Using Anger 

I decide to channel the anger-induced energy into writing about how I am dealing with anger right now. I sit down at my computer and ignore my to-do list, my previously made plans and the people around me.

I still feel too infuriated to do normal work, and the few times I get distracted I feel the anger start surging up in me again, so I ignore the world and simply write. After 20 minutes or so the anger fades to a dull irritation, and I focus on the more technical aspects of the writing and tightening the story that I was previously too angry to handle effectively.

Now that the post is done and the anger and the adrenaline rush are gone, I feel drained, exhausted, a bit disorientated, “wrung out” and ready for a nap. These are all normal symptoms for me of recovering from a fright, though, so I am not worried about them. I am grateful for this experience that allows me to share a real-life example of how to handle anger mindfully.

 How do you handle anger in real life? Have you found tips or tricks that allow you to weather the storm in a healthy way? Do you struggle with it? Share your thoughts below!

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How To Not Swear At The Small Stuff: 4 Steps To Anger Mindfulness

“DAMN IT!!!!” It felt good to let the scream rip, but she instantly regretted it. All she did was stub her toe a little, but she immediately felt so angry a red haze descended in front of her eyes. Her husband pointed out afterward that the toe-stubbing incident was the fourth mildly-irritating thing to happen to her in ten minutes, and that he had cautiously watched her getting more and more annoyed until she exploded.

Does this happen to you? Do you get frustrated, angry, irritated or annoyed at seemingly inconsequential issues? Does it feel like anger or annoyance “just happen” to you? Do you judge yourself when you do get angry and then feel even worse?

In this article, I discuss why anger is not “bad,” and share how to recognize, feel, express and use anger energy.

Anger Is Not “Bad”

We learn from early on to judge anger as “bad.” It causes strife, negative feelings in ourselves and other people, and is frowned upon by society, especially when expressed by women. We judge ourselves and others who become angry, and learn to avoid expressing anger at all costs to “keep the peace.”

However, most social change directly stems from an angry person or group. If it weren’t for folks willing to express anger, women would not have access to birth control, be able to vote, or even work outside the home, let alone be nurse practitioners. We would still have slavery and legally condoned discrimination in the workplace, but would not celebrate the lives of César Chávez or Dr Martin Luther King Jr.

Anger is healthy when you are being treated unjustly and you use that anger to help change the situation. Anger is unhealthy when you become out of control and use it to harm yourself and people around you. Anger is not good or bad; it is just energy. It is how you use that energy that causes healing or harm.

Step 1) Recognizing Anger – Mind The Gap

When you recognize anger you can short-circuit the “it just happened” feeling and instead choose to respond mindfully. There is always a gap between trigger and reaction, however small. Pay attention to that gap.

Become aware of the physical component of anger. You may feel tightness in your face, abdomen or shoulders. You may sweat, your skin may tingle or your breathing may become faster and shallower. You may clench your jaw or your fists or shift your posture toward or away from the object of your anger.

Because we spend our lives avoiding it, anger may skillfully hide itself as other emotions such as irritability, numbness, sadness, hopelessness, apathy or fear. Recognize that you may be angry even if you are feeling some other emotion.

Step 2) Feeling Anger

Give yourself permission to feel anger. It is healthy to experience your emotions. Breathe into the physical sensation of the anger. Do you feel it in a specific part of your body? Breathe in calm cool soft energy, and breathe out angry red energy.

Feeling anger mindfully can be overwhelming at first. Be gentle and compassionate with yourself and the anger. If you can’t, think of someone else you feel tenderness and heartful compassion for, such as a frail patient, a small child or a loved one. Stay with the anger sensation as much as you can. Working through it instead of avoiding it can lead to new dimensions of personal growth, calm and self-care.

When allowing yourself to feel anger, be careful to avoid the traps of cognitive distortions that we humans love to indulge in when we are feeling upset. Avoid absolutes like “always” and “never,”catastrophizing, “shoulding,” and making everything about you. Focus on the sensations of the anger, not on what caused it.

Step 3) Expressing Anger

Anger is designed to spur you to action. Right the wrong, stop the painful thing, protect those in need. You must DO something with the energy created or it will come out when you least want it to. Like a water-filled pot on a hot stove, you have to let the steam escape, or you create the potential for an explosion.

Anger creates physical energy via the sympathetic nervous system, so physical activity is ideal for burning off the energy. You can also channel the energy into other physical activities such as cleaning or walking, or non-physical activities such as work, especially if the activity is absorbing and/or relates to the anger source. The goal is to avoid becoming overwhelmed by the energy and doing something hurtful to yourself, your loved ones or your patients.

Step 4) Using Anger

Using anger effectively represents the final step in anger mindfulness. You can either do something to rectify the unjust situation you are angry about, or you can speak your truth about the injustice, even if you can’t change the situation.

Anger motivates us to do things beyond our comfort zone. For example, say a coworker has been mistreating you for months, but you didn’t say anything because you didn’t want to “rock the boat.”

Using that anger-induced energy to march into your boss’ office and calmly explain the hurtful situation and how it is affecting you and your work performance represents using anger effectively. Taking such direct action greatly increases your chances of getting what you need. Even if the situation doesn’t change, you will feel better because you got to speak your truth.

Give these four steps to anger mindfulness a try over the next 7 days. How did you do? Did it help you feel a little more in control during episodes of anger? Let me know in the comments below!

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How To Revitalize Your Skin In 5 Seconds: Beginner’s Guide

The sharply dressed nurse practitioner opens her eyes. She lets out the breath she didn’t realize she was holding and looks up with a small brave smile. She takes a deep breath in and lets it out again, now feeling centered. She squares and relaxes her shoulders, clears her mind and steps forward to knock on the medical director’s door. She wonders if she will still have a job after this meeting, but feels ready for whatever comes next.

When you are worried or anxious like the nurse practitioner above, you may furrow your brow, sweat profusely, tighten your muscles and have difficulty concentrating on the present moment. Your heart rate and blood pressure both go up, and dramatically decrease blood flow to your skin, masking the radiant glow your skin naturally emanates.

Beautiful Benefits of Mindfulness

Mindfulness powerfully blocks your body’s acute stress response, and the benefits are numerous, wide-reaching and cost nothing to implement.

Mindfulness decreases the effects of chronic stress too, resulting in potentially dramatic benefits in unearthing your skin’s natural beauty, with no products needed. Mindfulness improves circulation, mood, digestion, wound healing, and skin conditions caused by stress such as dry skin, eczema, redness and sensitivity.

One Beautiful Breath

You can access mindfulness’ beauty benefits with a single breath. With one deep conscious breath, you decrease worry lines, frown lines, scrunched-up eyes and sweating, and increase blood flow to your skin, resulting in improved natural glow within five seconds.

One Beautiful Week

Mindfulness reveals your skin’s natural glow throughout the days and weeks as well. Decreased cortisol level from daily mindfulness increases circulation, improving wound healing, skin tone and decreasing breakouts, with noticeable changes possible within a few days.

One Beautiful Month

When you practice mindfulness every day for a month, you begin to access the full benefits to your beauty regimen. Your new skin cells benefit from improved nourishment for their entire epidermal turnover cycle, further enhancing your skin’s natural radiance. Hemoglobin a1c can begin to decrease as well due to decreased cortisol, improving wound healing and decreasing bothersome skin disturbances.

There’s No Such Thing As “Wrong” Mindfulness

Research does show that longer periods of mindfulness result in greater benefits, but mindfulness can be overwhelming to a beginner, and it’s much more important to get started than to get it “right.” If you’ve already got a mindfulness practice, increasing up to at least 45 minutes per day has shown increased health and skin benefits with each time increment.

Mindfulness doesn’t need to be complicated, or scary. Try any of the three techniques described below and see which provide you peace of mind.

Beginner Mindfulness Technique #1 – Just Breathe

Sit or stand up straight and take a slow deep breath in through your nose, breathing all the way down to the bottom of your belly. Close your eyes and pay attention to the sensation of the breath at your nostrils. Does it feel warm? Cold? Strange? Open your mouth and let the breath out, again slowly. Pay attention to the sensation of the breath on your lips. Does it feel different than your nostrils? The same? Does it tickle?

That’s it, you just meditated! Mindfulness meditation isn’t about accomplishing anything, it’s about getting your mind a short break from whatever is occupying it. When you get a little distance from whatever is bothering you, you can deal with it more easily. Also, the deep breath delivers a powerful oxygen boost to your brain, skin and muscles to keep them performing at top levels and keep you looking and feeling your best.

Beginner Mindfulness Technique #2 – Body Awareness

Take a deep breath, close your eyes and pay attention to sensations in your body. Are your muscles tired, tight or even clenched? Do you feel pain anywhere? Are you hungry or thirsty? Are your eyes burning or tired? Are you cold, warm or just right? Don’t judge what you are feeling: just notice it.

Beginner Mindfulness Technique #3 – Find Your Flow

Mindfulness Meditation doesn’t have to be sitting in one place. Anything that puts you into a “flow” state has similar benefits to meditations like the above. For example, if you love to sing, sing something. If you love dancing, then dance. If you love to read fiction, curl up and lose yourself in a good book. Accessing “flow consciousness” with any technique that allows you to lose track of time and just enjoy being in the present moment relaxes your brain and offers nearly identical benefits to sitting thoughtful meditations.

Conclusion

Mindfulness meditation techniques directly benefit health and beauty, especially natural skin radiance. Try the above mindfulness techniques for five minutes a day for the next seven days and see how beautiful you look and feel.

Take it one breath at a time and let me know how you do in the comments below!

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5 Mindful Ways You Can Minimize Depression‘s Effects

Depression Mindfulness Tip #1: Embrace The Niggles – Know Your Shit, And Your Fan

My stomach twittered. I immediately wondered: “am I getting sick? Is it something I ate?” Then I checked in with myself and realized that it was my body informing me that I am nervous about releasing this blog post to the world. After realizing that, I still felt the butterflies in my stomach, but it didn’t bother me nearly as much, because I knew why.

Take a few moments right now and notice how your body is feeling. What is it telling you? Are your shoulders tight? Eyes tired? Abdomen clenched? Back hurt? Muscles sore? We often ignore the “niggle” of our body’s intuition, but it can signal us when the shit is about to hit the fan. Recognizing this before it happens gives you a much better chance of weathering the storm mindfully and successfully.

Depression Mindfulness Tip #2: Let Insensitive Responses Com

“What do you mean you see a psychiatrist? You’re a nurse practitioner. Can’t you just treat yourself?”

People say stupid things when “helping” you with your depression. Their responses are insensitive because they simply don’t understand, but want to empathize. Their responses still hurt though, don’t they?

Instead of focusing on their words, be present with their intention: recognize and accept the empathy. Tell yourself you are worthy of love and empathy, even if you don’t believe it. You can just as easily act yourself into a way of thinking as you can think yourself into a way of acting.

Depression Mindfulness Tip #3: Let Negative Self-Thoughts Come

Depression steals your attention and laser-focuses it on your own inadequacies. Just like with physical inflammation after an irritant or injury, emotional pain causes some damage, but what really destroys you is your reaction to it, or what I call emotional inflammation.

Instead of fighting the emotionally inflammatory negative self-thoughts, let them come. Don’t judge them, don’t argue with yourself, just be aware of them. Recognize that your thoughts and feelings are temporary. Even though it feels like they will last forever, and it can be exquisitely uncomfortable, they will go away.

Depression Mindfulness Tip #4: Pay Attention To Your Experience

In addition to noticing your thoughts, feelings and body, pay attention to your experience of depression itself. Are you constantly losing yourself in it, wallowing or brooding? Are you beating yourself up over past or current failures rather than moving forward? Are you lamenting how impossible it is to do anything useful while depressed?

Shining the light of attention on your thoughts and feelings about the depression itself shows you that 90% of your suffering is self-inflicted. Even if you can’t stop the pain of the depression, you can decrease the suffering by not giving it so much power over you.

Stop reacting and feeding the emotional inflammatory cascade. Start noticing and responding instead. Recognize the fleeting nature of your thoughts and feelings. Recognize the cognitive fallacies in your thinking. Stop judging yourself being depressed.

Depression Mindfulness Tip #5: Take Care Of Yourself

Optimize your self-care routine. Sleep. Eat right. Exercise. Socialize. Seek help. It’s so easy to isolate yourself socially and give in to the lethargy and inertia and draw further and further inside, but these actions only feed the depression.

Meditate if you can, but don’t beat yourself up if you can’t. For people in the midst of a severe depression, quiet meditation can do more harm than good. If you are dutifully trying to follow your breathing but you can’t stop thinking negative thoughts about yourself, stop breath meditating.

Do something active instead that nurtures your soul, mind or body. Mindfully exercise, sing, socialize, take care of an animal or plant, clean or eat. Whatever activity you choose, pay attention to what you are doing, and recognize in that moment that you are accomplishing something meaningful. Notice what you are seeing, feeling, hearing, experiencing, and just be present with it.

Use the above mindfulness tips for “the blues,” feeling demoralized, “having a bad day,” and full-on clinical depression. Even though I still get depressed, using these tips I drastically reduced how much I “suffer” from it. I hope you will get as much benefit from them as I do.

Do you experience depression? How do you handle it and your practice? Let me know in the comments below.

Take Care Of You!

Samantha

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8 Ways To Stay On Time Despite Demanding Patients

In a word: Boundaries. 

Some patients need much more than you can give. They expect you to be their psychologist, doctor, nurse, financial advisor, transportation advisor, parental authority, relationship coach and life coach. It’s not the patients’ fault. Society tells them “the doctor knows everything.” And that includes you, nurse practitioner, whether you like it or not. So they expect you to wave your magic wand and solve all their problems.

I bet you’ve tried to be all those things to patients at different times, too. I know I have. But giving more than you are able is a short, well-paved road leading straight to stress and burnout.

So how do you stay on time and help demanding patients who sometimes seem unhelpable?

Firmly, humbly and kindly.

Boundary #1: Listen Without Interrupting for 90 seconds, No Exceptions

As discussed in last week’s blog, you absolutely must build rapport by obeying the 90-second rule and listen for 90 full seconds. This will decrease your overall visit length even with demanding and/or high-need patients, because they will feel heard.

Boundary #2: Listen Without Interrupting for ONLY 90 seconds

After 90 seconds, interrupt firmly but respectfully and acknowledge that they have many difficult issues. Sympathize appropriately but briefly, and state that because you are a nurse practitioner, you are going to focus on just a couple of the medical and/or nursing issues, the ones that you feel like you can “fix” during this visit.

Boundary #3: Know What You’re Good For

Don’t try to fix everything. Yes, you’ve been brainwashed to think you’re supposed to know everything too. You aren’t. Laser focus in on a few issues that are well within your scope of practice, and address them thoroughly.

If a patient’s main problem that they really want help navigating the impending foreclosure on their home, you simply can’t help them, unless you have personal experience with that. If you don’t, state something like “that must be awful and overwhelming,” and then steer them back into issues within your scope.

Boundary #4: Define The Visit Right Away

Once the 90 seconds are up, ask the patient to pick the most important two issues to focus on for today.

They will invariably say “but they’re all important! I need to talk about all of them!” I say “I want to make sure we take care of the things that are most important to you during our time today.”

When they start talking, write down the first two issues they mention, and say them out loud as you write them. If they start talking about a third issue, ask them: “so, we already have two issues… which one of these do you want to remove so we can talk about this third issue? I just want to make sure which are the ones that we absolutely can’t miss.”

When you have two issues chosen, ask them to tell you about issue #1. At that point, they will almost always start talking about issue #1, and be much more easily directed from that point.

Boundary #5: Humility – Make It About You

Patients often get annoyed when you hold them to the 2 issues. I make it about me, and blame the “system.” Everybody hates the “system,” and it’s easy to demonize. Also, it’s true; you can’t change US government requirements, insurance companies, our fragmented “sick care” system.

I explain that I want to do a good job helping them and that I need to focus, because my brain can “only handle so much,” and I want to make sure we have time to truly address the chosen issues rather than glossing over a bunch of things. Again, this is 100% true.

If you make it about them they can argue you until they are blue in the face, but they know they can’t change my brain capacity, so they don’t resist as hard. Usually.

Boundary #6: Be Okay With Pissing Patients Off

Sometimes patients will stay upset no matter what you do or say. However, you are setting these boundaries are for you as much as for them. You are creating a respectful time and space in which to conduct the office visit and address their most important issues. Sometimes, they will just have to stay mad.

Boundary #7: End Negotiations Firmly

Some patients are psychotic, unpardonably rude or otherwise truly undirectable. Ignore them. Talk over them. Walk out of the room. Call the police. Don’t martyr yourself. You are providing a professional service, and should not take abuse for any reason.

With certain patients I would walk into the exam room and immediately demand that they tell me the two most important issues, violating my own 90-second rule. Every time they tried to go off topic in the slightest, I would remind them that before we start talking they MUST pick ONLY two issues. Then and only then would I allow them to talk.

They tended to hem and haw and get upset the first couple of visits with me, and after that they would come prepared with the two “critical” issues and a list of a couple more that we would talk about if we had time. Win win win.

We often talked about 3 or 4 or more issues during the visit, because they’re related. But I always made them start with two.

Boundary #8 – Bite the Bullet

Sometimes you just have to suck it up and let the patient throw you off schedule. Patients who are suicidal, newly pregnant and don’t want to be, have a new cancer diagnosis, or simply hit your own personal triggers will sometimes throw you off track. That’s okay.

At that point, turn off your “clinical brain” for a few minutes and just be there with them for a couple of minutes as a human being. As soon as you feasibly can, turn your “clinical brain” back on and keep moving forward.

Take Care of You!

Samantha

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Do You Know How To Establish Patient Rapport In 90 Seconds?

Shut up and listen.

That’s it. Just be quiet and let the patient talk, completely uninterrupted, for the first 90 seconds. I call it the 90-second rule. If you can’t handle 90, try at least 60 seconds. This regularly shaves 2 minutes OFF my entire visit time, and the patients feel better cared for and the rapport is stronger, because they feel heard.

All you have to do is look interested, even if you aren’t. Look the patient in the eyes and stay quiet for 90 continuous seconds while they talk. If they run out of things to say before the 90 seconds are up, ask them “anything else?” and keep listening.

Patients talk for an average of 60-90 seconds, and then they stop; it’s like a miracle!

Physicians average 18 seconds before they interrupt the patient after entering the room, and we nurse practitioners aren’t much better. But patients often come to us not for a diagnosis, but because they feel listened to by us, they know nurse practitioners have better “ears” than doctors do.

But we nurse practitioners are falling down on the job, too.

Yes, you can chart while listening, as long as you are looking at the patient as well. Set the computer in a location where you can change your view between the screen and the patient easily. That way, you can write down the gist of what they are saying, forming the beginning of your HPI, and still look at them often enough that they can tell you are “present” in the room with them.

Patients can tell when we’re listening. Honor that, and them, by doing so.

Why Don’t We Listen?

I won’t bother justifying it. We all know it’s wrong to not listen, but it’s so hard sometimes. We feel like we can’t, or don’t have time. We’re stressed by demands from administration, insurers, patients, coworkers and ourselves to produce value in the ever-shrinking office visit. We have too many other patients’ problems in/on our inboxes, voice mails and our heads, and feel burned out from our work taking over our personal lives.

That’s okay. I get it; I absolutely know the feeling. The good news is that this method saves time by decreasing the overall visit length.

When you take the time to listen at the beginning, visits run smoother, because the patient feels heard. They’re not constantly trying to interrupt you or feeling upset because you didn’t hear their “real” concern.

What Is The Patient’s Real Concern?

Could I have lung cancer?

A 64-year-old White man presented for his same-day urgent visit for a mild cough x2 days. I figured I knew what he needed for such a simple acute issue, but I gave him the 90-second listening treatment anyway, and I am glad I did.

He talked rapidly but vaguely for thirty seconds about the cough itself, and then he paused. He was waiting for me to jump in and start speaking but pleading me with his eyes to not do so. I could tell there was more coming, so I just looked at him expectantly and nodded, still listening.

He started talking again, slower and more carefully, and said “my best friend got lung cancer last week, and it scared me when I started coughing because that’s how he found out. About the cancer, I mean. The doc said he had cancer because he had a cough. I just want to make sure I don’t have lung cancer,” Then he abruptly stopped talking, and kind of hugged himself disconsolately.

He was a healthy nonsmoker with no occupational exposures, no hemoptysis, no sudden weight loss, no fever or chills, no fatigue, no shortness of breath or dyspnea, and just a mild cough for 2 days. The entire visit took approximately five minutes, and he left elated, and better informed on danger signs to watch for in lung cancer.

He only told me his real concern because I heard him genuinely.

Can I Use The 90-Second Rule With My Friends?

This “let them talk” approach works in just about any situation. Obviously the timing is different for different situations, but I use this “hear them first” method as much with family, friends and coworkers as I do with patients, and it works wonders there, too.

A friend relating that a parent just died and a friend talking about their kid skinning their knee clearly have enormously different listening needs, and I adjust the approach as appropriate for each situation. But it almost always helps when we immediately meet their intensely human need to feel heard.

I Can’t Possibly Use The 90-Second Rule With Emotional Vampires, Can I?

I bet you are annoyed at me right now, thinking: “okay Samantha, I get it. Listen to the patients. I can do that. But what about the patients who are determined to tell me every single problem in their entire life, and try to make me fix all of them, especially the nonmedical ones? This method can’t work with them… can it?”

Yes, it can.

However, I am out of space, so I will share the hows and whys and wherefores in next week’s blog post.

Until then, Take Care Of You!

Samantha

PS: If you want to delve deeper into patient communication and my “90-second rule,” I write about it under “Boredom” in Day 17 of the Burnout Recovery Guide.

PPS: Another excellent resource on patient communication is the American Academy of Communication in Healthcare

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